Marlène

At Velve, we take pride in offering high-end quality products to our valued customers. If for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return within 30 days of the original purchase date.

Eligible Returns:

• Dresses must be in their original condition, unworn, unaltered, and with all original tags attached.
• All returns must be accompanied by the original receipt or proof of purchase.
• Sale items and custom-made orders are final sale and are not eligible for return or exchange.

Return Process:

• To initiate a return, please use the chat option on our website.
• Our team will provide a return authorization number and instructions for returning the dress.
• The customer is responsible for the cost of return shipping and ensuring that the dress is returned in its original condition.
• Upon receipt of the returned dress, we will inspect the item and process your return or exchange.

Exchanges:

• If you would like to exchange your dress for a different size or style, please follow the return process outlined above.
• If there is a difference in price, we will either issue a refund or request additional payment.

Refunds:

• Refunds will be processed to the original method of payment within 7-14 business days of receiving the returned dress in its original condition.

Thank you for choosing Velve for your fashion needs. If you have any questions or concerns regarding our return policy, please don't hesitate to use the chat option on our website.

At Velve, we are committed to delivering your purchase as quickly and efficiently as possible. Our shipping policy is designed to provide you with a convenient and reliable delivery experience.

Domestic Shipping (within the US):

• All orders are processed and shipped from our warehouse in California.
• Standard shipping is free for orders over $99.
• Express shipping is available for an additional fee.
• Estimated delivery time is [3-7] business days for standard shipping and [1-2] business days for express shipping.

International Shipping (Europe, United Emirates, Asia):

• All orders are processed and shipped from our warehouse in California.
• International shipping rates and estimated delivery time will be calculated during checkout.
• Customers are responsible for any customs, duties, or taxes incurred during shipment.

Tracking:

• Once your order has shipped, you will receive a tracking number via email.
• You can track your shipment on the carrier's website.

Delivery:

• Our delivery service will require a signature upon delivery.
• If no one is available to sign for the delivery, the carrier will leave a notice and you can arrange for a re-delivery or pickup.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to use the chat option on our website. We are always here to help!

Thank you for your business.

If you have any questions or comments about sizing or anything else, please feel free to email us anytime.

Drop us a line, we'd love to hear from you.

At Velve, we understand that your women's silk velvet dresses are a special investment, and we want to help you keep them looking their best. That's why we've put together this care guide to help you properly care for your delicate and luxurious silk velvet dresses.

1. Fabric Care:

• Read the care label before washing. Silk velvet dresses are made from high-end fabrics, and each fabric has its own unique care requirements.
• Hand wash or take to a professional cleaner for cleaning.
• Avoid using bleach and harsh detergents.

2. Storage:

• Store your silk velvet dresses in a cool, dry place.
• Fold them neatly and store them in a drawer.
• Avoid exposing your dresses to direct sunlight or extreme heat.
• Keep your dresses away from sharp objects and sources of moisture to prevent snagging and staining.

3. Cleaning Stains:

• Tackle stains as soon as possible to minimize their impact.
• Use a damp cloth to gently blot the stain.
• Avoid scrubbing the fabric, as this can cause the stain to spread or damage the fabric.
• If the stain persists, take your dress to a professional cleaner.

4. Extra Glamour:

• Silk velvet is the most luxurious and glamorous fabric that adds sophistication and elegance to your wardrobe.
• To enhance its appearance, gently steam the fabric to relax it and lift the pile, removing unsightly shading and bruising.

By following these simple care guidelines, you can help keep your silk velvet dresses looking their best for years to come. If you have any questions or concerns regarding the care of your dress, please don't hesitate to use the chat option on our website. We are always here to help!